ISO 9001:2015 is an international standard for quality management systems (QMS)

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ISO 9001:2015 is an international standard for quality management systems (QMS) developed by the International Organization for Standardization (ISO). It provides a framework that organizations can follow to establish, implement, maintain, and continually improve their quality management systems. The standard sets out the criteria for a quality management system and is designed to help organizations ensure that their products and services consistently meet customer requirements and regulatory standards while enhancing customer satisfaction.

Key principles and components of ISO 9001:2015 include:

Customer Focus: The standard emphasizes the importance of understanding and meeting customer requirements to enhance customer satisfaction.

Leadership: Top management is required to demonstrate leadership and commitment to the QMS, promoting a customer-focused approach and organizational objectives.

Engagement of People: Involving and empowering employees at all levels to contribute effectively to the QMS and its objectives.

Process Approach: Viewing the organization's activities as interconnected processes that contribute to achieving desired outcomes.

Improvement: The QMS is designed to facilitate continual improvement, encouraging organizations to identify opportunities for enhancing performance and efficiency.

Evidence-Based Decision Making: Making decisions based on data and information to ensure effective QMS implementation and performance.

Relationship Management: Managing relationships with interested parties, including customers, suppliers, and partners, to enhance overall performance.

ISO 9001:2015 follows a high-level structure called the "Annex SL" framework, which aligns it with other ISO management system standards, such as ISO 14001 (environmental management) and ISO 45001 (occupational health and safety management).

Organizations that are certified to ISO 9001:2015 have undergone a formal audit process conducted by a certification body to verify that their quality management system meets the standard's requirements. Certification demonstrates an organization's commitment to delivering consistent quality and continuous improvement.

It's important to note that while I can provide information up until September 2021, there might have been developments or changes in standards beyond that date. Always refer to the latest resources and official ISO publications for the most up-to-date information.